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Anna University · Regulation 2021

CCS 336 Cloud Services Management question papers

CCS336 Cloud Services Management previous year question papers from Anna University (Regulation 2021), with the full syllabus. Read online or download the PDF.

Fifth/Sixth semester · Professional Elective (Vertical 2: Full Stack Development) · L T P C: 2 0 2 3

Question papers

Syllabus

  1. Unit 1: Cloud Service Management Fundamentals6 hours

    Cloud Ecosystem · The Essential Characteristics · Basics of Information Technology Service Management and Cloud Service Management · Service Perspectives · Cloud Service Models · Cloud Service Deployment Models

  2. Unit 2: Cloud Services Strategy6 hours

    Cloud Strategy Fundamentals · Cloud Strategy Management Framework · Cloud Policy · Key Driver for Adoption · Risk Management · IT Capacity and Utilization · Demand and Capacity matching · Demand Queueing · Change Management · Cloud Service Architecture

  3. Unit 3: Cloud Service Management6 hours

    Cloud Service Reference Model · Cloud Service LifeCycle · Basics of Cloud Service Design · Dealing with Legacy Systems and Services · Benchmarking of Cloud Services · Cloud Service Capacity Planning · Cloud Service Deployment and Migration · Cloud Marketplace · Cloud Service Operations Management

  4. Unit 4: Cloud Service Economics6 hours

    Pricing models for Cloud Services · Freemium · Pay Per Reservation · Pay per User · Subscription based Charging · Procurement of Cloud-based Services · Capex vs Opex Shift · Cloud service Charging · Cloud Cost Models

  5. Unit 5: Cloud Service Governance & Value6 hours

    IT Governance Definition · Cloud Governance Definition · Cloud Governance Framework · Cloud Governance Structure · Cloud Governance Considerations · Cloud Service Model Risk Matrix · Understanding Value of Cloud Services · Measuring the value of Cloud Services · Balanced Scorecard · Total Cost of Ownership