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Anna University · Regulation 2021

GE 3752 Total Quality Management question papers

GE3752 Total Quality Management previous year question papers from Anna University (Regulation 2021), with the full syllabus. Read online or download the PDF.

Seventh semester · Core · L T P C: 3 0 0 3

Question papers

Syllabus

  1. Unit 1: Introduction9 hours

    Introduction · Need for quality · Evolution of quality · Definition of quality · Dimensions of product and service quality · Definition of TQM · Basic concepts of TQM · Gurus of TQM (Brief introduction) · TQM Framework · Barriers to TQM · Benefits of TQM

  2. Unit 2: TQM Principles9 hours

    Leadership · Deming Philosophy · Quality Council · Quality statements and Strategic planning · Customer Satisfaction · Customer Perception of Quality · Feedback · Customer complaints · Service Quality · Kano Model and Customer retention · Employee involvement · Motivation · Empowerment · Team and Teamwork · Recognition & Reward and Performance Appraisal · Continuous process improvement · Juran Trilogy · PDSA cycle · 5S and Kaizen · Supplier partnership · Partnering · Supplier selection · Supplier Rating and Relationship development

  3. Unit 3: TQM Tools & Techniques I9 hours

    The seven traditional tools of quality · New management tools · Six-sigma Process Capability · Bench marking · Reasons to benchmark · Benchmarking process · What to Bench Mark · Understanding Current Performance · Planning · Studying Others · Learning from the data · Using the findings · Pitfalls and Criticisms of Benchmarking · FMEA · Intent · Documentation · Stages: Design FMEA and Process FMEA

  4. Unit 4: TQM Tools & Techniques II9 hours

    Quality circles · Quality Function Deployment (QFD) · Taguchi quality loss function · TPM · Concepts · improvement needs · Performance measures · Cost of Quality · BPR

  5. Unit 5: Quality Management System9 hours

    Introduction · Benefits of ISO Registration · ISO 9000 Series of Standards · Sector-Specific Standards · AS 9100, TS16949 and TL 9000 · ISO 9001 Requirements · Implementation · Documentation · Internal Audits · Registration · Environmental Management System: Introduction · ISO 14000 Series Standards · Concepts of ISO 14001 · Requirements of ISO 14001 · Benefits of EMS